Help and contact
How does it work?
You upload a photo of your dog and tell us their name and a few favourite things. Our software writes a 12-scene story and paints each scene from your photo, so your dog looks like your dog on every page. You see the cover and page one free. If you order, the rest is painted straight away, checked automatically, and sent to our printer, who prints and posts it to you.
Is it made with AI?
Yes. The story is written and the pictures are painted by AI models, guided by your photo and your words. Nobody draws your book by hand. That is how we can make a one-of-a-kind book in minutes for under US$40.
How long does delivery take?
Your book is printed at the Lulu press nearest to you (in the US for US orders), which takes 4 to 6 working days. Then it's posted by standard tracked mail. Typical times from order to door, from our printer's live quotes in November 2026:
| To | Postage (hardcover / softcover) | Order to door | Order by for Christmas |
|---|---|---|---|
| New Zealand | US$17.99 / US$13.57 | about 3 weeks | 28 November |
| Australia | US$17.99 / US$8.79 | 2 to 3 weeks | 30 November |
| United States | US$5.69 / US$5.69 | about 2.5 weeks | 7 December |
| United Kingdom | US$5.22 / US$5.22 | about 10 days | 9 December |
Peak-season post can be slower, so earlier is safer. Hardcovers to New Zealand and Australia come by courier from overseas; any import duty is rare at this value but is the recipient's to pay.
What is the book like?
32 pages, 8.5 inches (21.6 cm) square, full colour on premium paper. The hardcover has a glossy printed cover; the softcover is a sturdy paperback. Each spread has the words on the left and a full-page painting on the right.
What if it doesn't look like my dog?
That's what the free preview is for: you see the cover and page one, painted from your photo, before you pay anything. If you're not happy, make another preview with a different photo (a clear, well-lit photo of your dog's face works best). If the printed book still isn't right, see our promise.
Can I make a book for a dog who has died?
Yes. Choose "In loving memory" when you start. The story gently celebrates the everyday moments you shared, and never mentions illness or loss directly. We're sorry for your loss.
What happens to my photo?
We use it only to paint your book. Previews you don't order are deleted after 30 days, and photos for orders 90 days after delivery. See our privacy policy.
What currency am I charged in?
US dollars. Your bank converts it to your own currency.
Contact us
Send us a message and we'll reply by email within one working day (New Zealand time).